Frequently Asked Questions

I can't find the tobacco I'm looking for.

When the legislation regarding tobacco products changed in May 2017, a lot of brands disappeared from the UK market. We have tried to include as many popular brands that have now been discontined as we could on our ‘Historic Lines‘.

If your tobacco isn’t on our historic lines and isn’t on our site, please do get in touch with us, either via email or give us a call.

If your product is available in this country and we do not have it in our regular stock (unlikely but it occasionally happens!) then we can most certainly order it in for you. Please be aware that if we are ordering in specific stock, there may be a minimum order requirement.

01392 496111

mcm@the-tobacconist.co.uk

I have forgotten my password, now what?

If you have forgotten your password (we all do it!) then simply go to “My Account” either by clicking on the link here or going to the top right hand side of the menu and then select the “Lost my Password” link. Enter your email and a link to reset your password will be send directly to your email. Easy Peasy.

What is Cigar Merchant?

Cigar Merchant is our specialist site for all our Handmade cigars. Don’t worry, it is run by us at McGahey’s and is a registered trading site of ours – just a separate area for us to show our cigars.

What methods of payment are accepted?

We accept all major credit cards and debit cards, including Amex.

At this point unfortunately we cannot accept Paypal Payments.

All payments are processed securely through SagePay.

Why don't you ship to my country?

Certain countries have strict import and customs regulations that prevent us being able to send items to that country. There are other reasons too, for example, we cannot ship to the USA due to credit card regulations.

If we are unable to ship to your country we will send you an email to let you know. Don’t worry, no payment will be taken as we don’t take this until we are ready to ship anyway.

How long will it take for my items to arrive?

You can find all information on our deliveries here.

Who writes your blogs?

We found a fabulous pipe smoker called Stevie B, who writes all our reviews and blogs for us. What this chap doesn’t know about pipes isn’t really worth knowing.

We wanted an external person to write our blogs to avoid us being called biased when it comes to our McGahey tobaccos!

I have placed an order but the money has not gone from my account.

We never take payment until your order is ready to ship. If we are awaiting stock we will email you to let you know that your order will be slightly delayed, and then process the payment once the stock has arrived and been allocated for your order.

Why can I only get Cigarettes in a 20 pack?

Under the EU directive that came into force in the UK in May 2017, all cigarette packs must contain at least 20 cigarettes.

Why have cigarette and hand rolling packages changed colour?

Under the EU directive that came into force in the UK in May 2017, all cigarettes and handrolling tobacco must be in standardised packaging with health warnings.

Why can I only buy a minimum of 30g handrolling tobacco?

Under the EU directive that came into force in the UK in May 2017, handrolling tobacco cannot be sold in under 30g packets.